Overview
- Improve your auto sales phone skills
- Learn how to convert leads in appointments
- Learn the successful phone call steps
- Understand sales objections
- Learn about internet leads and how to convert them
- Learn how to schedule appointments that will show
Discover:
Converting sales leads into dealership appointments (and turning those into actual sales) is probably the toughest part of the job for dealers and their management teams. Getting a potential buyer to come in from over the phone is no easy task, and we know it well.
That’s why Fast Sales Training Center created How to Improve Auto Phone Skills, a key resource for managers, salespersons, and dealerships that’ll help the people manning your phones turn conversations into profit. It includes conversational guides for common situations, problems, and objections that leads will give you over the phone, as well as what you need to know before you ever even pick up the phone to talk to a lead.
Course Content
- INTRODUCTION
- Alexander Graham Bell – The inventor of the telephone
- The telephone
- The telephone evolution
- Chapter 1 Quiz
- Sales leads
- How sales leads work
- Lead conversion
- Auto sales call goals
- Call classification
- Inbound call or hot lead
- Outbound call or warm lead
- Cold call
- Auto sales call planning
- What is sales call objective
- How to prepare for an auto sales call that get results
- The keys to an auto sales call success
- The VIP appointment process
- The B.D.C. (Business Development Center) Department
- Chapter 2 Quiz
- Phone fundamentals
- 15 steps to a successful auto sales call
- Chapter 3 Quiz
- Inbound auto sales call scripts
- Outbound auto sales call scripts
- Auto sales voice message scripts
- What is objection?
- Handling Objections
- Appointment objections
- Credit report objections
- Down payment objections
- Interest rate appointment
- Payment objections
- Personal information objections
- Price objections
- Time objections
- Trade objections
- Vehicle objections
- Create flexibility
- Powerful appointment word tracks
- Chapter 5 Quiz
- Guide to successfully converting an internet lead into an appointment
- Fast Sales Training Center formula for success: AECO
- Chapter 6 Quiz
Curriculum
Curriculum
- 1 Section
- 2 Lessons
- 180 Days
Instructor
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Course Features
- Lectures 2
- Quiz 0
- Duration 180 days
- Skill level All levels
- Language English
- Students 8
- Assessments Yes