Overview
- Improve your auto sales phone skills
- Learn how to convert leads in appointments
- Learn the successful phone call steps
- Understand sales objections
- Learn about internet leads and how to convert them
- Learn how to schedule appointments that will show
Discover:
Converting sales leads into dealership appointments and converting these appointments to sales is the biggest challenge dealers and their management teams must face. The truth is, it is not your ability to speak on the phone that matters but your ability to convert these opportunities into sales.
We all know that each lead is very important and the way you handle each one of them will determine your monthly income, so why waste them? Remember, if you cannot set the appointment and eventually close the deal, someone else will!
This online course was created because of the advent of the internet and the high expectation of fast and well-informed answers that buyers have come to expect when they call an auto dealership. Here you will find the best phone scripts for most situations and you will be better prepared to overcome objections and to set appointments with buyers who are needy to buy.
Course Content
- INTRODUCTION
- Alexander Graham Bell – The inventor of the telephone
- The telephone
- The telephone evolution
- Chapter 1 Quiz
- Sales leads
- How sales leads work
- Lead conversion
- Auto sales call goals
- Call classification
- Inbound call or hot lead
- Outbound call or warm lead
- Cold call
- Auto sales call planning
- What is sales call objective
- How to prepare for an auto sales call that get results
- The keys to an auto sales call success
- The VIP appointment process
- The B.D.C. (Business Development Center) Department
- Chapter 2 Quiz
- Phone fundamentals
- 15 steps to a successful auto sales call
- Chapter 3 Quiz
- Inbound auto sales call scripts
- Outbound auto sales call scripts
- Auto sales voice message scripts
- What is objection?
- Handling Objections
- Appointment objections
- Credit report objections
- Down payment objections
- Interest rate appointment
- Payment objections
- Personal information objections
- Price objections
- Time objections
- Trade objections
- Vehicle objections
- Create flexibility
- Powerful appointment word tracks
- Chapter 5 Quiz
- Guide to successfully converting an internet lead into an appointment
- Fast Sales Training Center formula for success: AECO
- Chapter 6 Quiz
Curriculum
Instructor
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Course Features
- Lectures 2
- Quiz 0
- Duration 180 days
- Skill level All levels
- Language English
- Students 0
- Assessments Yes